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Moving device from one MSP C1 account to another

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  • Moving device from one MSP C1 account to another

    There was a script used to move a device from one ComodoOne account to another which required the link with the token to be used (Destination), and the script uninstalled everything , and reinstalled the agent from the new comodo1 client. This worked a few months ago, but when attempting to run the script again today it only rebooted the machine but the comodo security was still installed and agent still remains in the source account. I'll have to try again on another device but wondering if this script needs to be updated since last time?

    thanks

  • #2
    evoevoevo ,

    We assume you are referring to https://scripts.comodo.com/frontend/...unt-to-another . We will forward your report to our Script Developers to have it reviewed. Can you please share as well the output of the logs and OS environment where you have executed the script?

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    • #3
      Hi evoevoevo

      The script is working fine on our side. Could you please share the output logs and tested os environment?
      It will be more helpful to sort it out and proceed further

      Thanks in advance

      Comment


      • #4
        Actually it was another script. . . I'll try this one. . . BUT in any case the original script I used successfully removed the comodo software from the source---- which logs could I send after this occurs?

        thanks

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        • #5
          evoevoevo ,

          Thank you for your response. Please give us the output of your tests and we'll make sure our Script Developers are informed of its outcome.

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          • #6
            The script you pointed me worked fine. I do have another question though -- with this script if the source endpoint only had the Comodo communication agent installed but not the Comodo security package ---will it be installed at the destination or will it be left out as well in the destination account?

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            • #7
              No, it will not evoevoevo. The script is mainly to transfer an enrolled device from one ITSM account to another ITSM account.
              Rick C
              C1 - Technical Support
              COMODO | Creating Trust Online

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              • #8
                Yes I actually just noticed this script also doesn't require a reboot like the old one did. However I watched as this occurred on a client machine- and in spite of running as a system user, there was a moment where the comodo gray screen popped up on the desktop stating it needed to be registered to an account (the one where there are prompts for the host link/port/token), and went away after about 5 seconds as the script continued. IS there any way to suppress this popup so there is no disruption to an end user?

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                • Rick C
                  Rick C commented
                  Editing a comment
                  With the newer versions of CCC (or ITSM client), uninstalling it does not require a PC restart. It is good practice though to restart the endpoint whenever you uninstall an important software from it. This is just to make sure the other applications in the endpoint start up properly and/or do not get affected by the removal action. This script by the way is strongly suggested to be run outside office/production hours. (And yes, this means, the 'enrollment window' that pops up cannot be suppressed with a script.)

              • #9
                Also for MACS, does an APN certificate need to be installed/configured on the destination account to work - or will it work because it was already done on the source account? I'll have to read about the APNs as we'll need to create a new one for the new account at some point anyway.

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                • Rick C
                  Rick C commented
                  Editing a comment
                  Yes, it is required that you set up the APN certificate on the other C1 account in advance before transferring the device. Though, we would like to point out that this specific script is meant for Windows-based endpoints only.

              • #10
                And one more -- if there is an Acronis backup agent also associated - - is there a way to move that to a new account as well keeping the same job configurations and such?

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                • Rick C
                  Rick C commented
                  Editing a comment
                  For this specific inquiry, we will reach out to the product development team for a clear and definitive answer.

              • #11
                Rick C - Thank you.

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                • #12
                  What would you recommend be the best course of action with the MACS, since there's a 2 step process in assigning them -- what would be the steps to reassign accounts, or should we just completely remove / redo?

                  thanks
                  evo

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                  • #13
                    Hello evoevoevo
                    This is part of the migration notes provided by the developers (which is also applicable to your inquiry).
                    • ITSM (macOS / iOS devices) - Due to an Apple limitation these devises cannot be migrated they will need to be re-enrolled.
                    Rick C
                    C1 - Technical Support
                    COMODO | Creating Trust Online

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