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Unable to access service desk -- too many redirections?

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  • Unable to access service desk -- too many redirections?

    Is anyone else having a problem with the service desk? I can access the RMM and the patch management module just fine, but when I go to the service desk module, it fails.

    On one computer (computer1/network1/chrome), it complains of too many redirects.
    On the same computer (computer1/network1/firefox) it complains of too many redirects.
    On a completely different computer and a different network (computer2/network2/firefox), it complains of too many redirects.

  • #2
    Hi,

    Please provide us a screenshot with the error message.

    Regards,
    Harvey
    Last edited by Harvey; 08-07-2015, 03:29 PM.

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    • #3
      The first is via chrome on my machine. The second is via firefox on a customer machine. Completely different network, etc.

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      • #4
        Hi,

        This issue has been escalated and we will get back to you as soon as possible with a status update.

        We apologize for any inconveniences this might have caused.

        Regards,
        Harvey

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        • #5
          I have this same issue. I have tried using different browsers and Windows OS - windows 7 pro, Windows 8.1 and Windows 10.
          This only applies to Service Desk, the RMM module works fine.
          I have sent a ticket on this issue but have not had a remedy provided yet.
          Anyone have a fix for this issue?

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          • #6
            I have a fix for you computerexperts - you can not login as the admin and account admin. Not sure why but after I created a new user and gave him admin rights I was able to login to Service Desk. Just create a new account and then login as that person. Worked for me.

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            • #7
              D'oh! So close... I tried what you suggested, dworley -- but no joy. Thanks for the attempt, and I'm glad it worked for you!

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              • #8
                The Account Admin account cannot participate in the ticket system as it is meant as an organizational account and not to be used if I had my guess. But creating a new admin account and logging out of that, clear browser (Chrome for me) and it works just fine. Thanks for the tip.

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                • #9
                  Yeah I'm running into this issue as well, making a new admin account doesn't seem to sort anything for me, it's the only module which can't be accessed.

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                  • #10
                    Have you tried any other browsers, or clearing your cache ?
                    If this does not work , please give us an email at c1-support@comodo.com and we will check the module for you.
                    Last edited by Matthew; 11-09-2015, 11:57 AM.

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                    • #11
                      Hello computerexperts dworley SimonJulian and azon2111 ,

                      We have managed to resolve the Service Desk login issue for all accounts.
                      Please try accessing this module now and let us know if it loads as expected.

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