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Stopping the Timer

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  • Stopping the Timer

    Is there some way to stop the timer that starts when opening tickets?

    Thanks
    David

  • #2
    dipper

    Hello David,

    If you are referring to the timer that is set for the tickets until they expire this setting is controlled from Admin Panel > Manage > SLA Plans; details can be found here: https://help.comodo.com/topic-289-1-...nts-(SLA).html
    After this is done you can go to Admin Panel > Tickets > change the Default SLA (here you can use the custom created one)


    In case this is related to the timer that start when a ticket is received, you can try to create a Ticket Filter and assign the ticket to another user (thus pausing it); mode details about this can be found at: https://help.comodo.com/topic-289-1-...t-Filters.html


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    • #3
      Just hit the stop button if it is assigned to you. or hit cancel when leaving/saving a ticket on the time stuff and it doesn't record any time.

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      • #4
        It is for the one that records the amount of time spent on tickets for billings. Yes I can keep clicking stop or pause but it gets a bit tiresome when going in or out of tickets or even when closing a ticket.

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        • #5
          dipper

          Hello,

          You could use a workaround, assign the ticket to another user, thus pausing the ticket. This solution has a drawback since you will have to log in with that user in order to be able to delete the ticket if required.

          Additional details can be found at: https://help.comodo.com/topic-289-1-...t-Filters.html
          We also attached a document that might make the situation clearer.
          Attached Files

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