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  • Add Email Address Error

    I am getting a 504 Gateway Time-Out when trying to add an email address. I complete the entire form, click submit, and the page just sites until the time-out error.

    I have tried to logout and back in without luck.

  • #2
    Hi Rob,

    it would be great if you could add a screen shot or give exact menu address with instructions that you are trying.

    We are going to investigate it.

    Best regards,
    Ilker

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    • #3
      I have attached the error and the url.

      I could not attach a screen shot of the email form as it contains information not necessary to publish on a public forum. But the form was filled out completely with all relative mail settings..

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      • #4
        Thank you,

        This is escalated. I will keep you informed.

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        • #5
          Hi Rob,

          It looks like the configuration you entered might be wrong. Could you please check that out?

          "Any invalid configuration value entered under the external email fetching or sending section will cause a timeout and a 504 page. The valid values depend on the email service provider and could be obtained from them. "

          Best regards,
          Ilker

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          • #6
            Yes, I entered the smtp port when it was asking for either the imap or pop port. Should have paid more attention to what I was doing. Thanks for your help.

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