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trigger actions dependant on submitter?

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  • trigger actions dependant on submitter?

    Morning all,

    We are currently using Spiceworks for our ticketing system, and have a feature we use that dependent on the submitters company (based on email address) when logging a ticket, we forward these to the companys general manager (he has a restricted spiceworks account ) to view and forward on to us any tickets that warrant our attention, and any that dont he will deal with himself....

    can ServiceDesk / oSTicket perform this type of function too?

    Thanks,

    Lucan

  • #2
    Hello lucanuk ,

    Would Ticket Filters help you in accomplish the task you are looking to?

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