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Can't change group or department of staff

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  • Can't change group or department of staff

    I don't know if I am missing something but how do you change the department of group in servicedesk of the staff. I do not see anywhere that allows you to do this, just that I can only see the department and group they are assigned to.

  • #2
    Hello derrick.kleckner ,

    Thank you for bringing this issue to our attention. I have escalated it to the appropriate staff and we will get back to you with an update as soon as possible.

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    • #3
      Hello derrick.kleckner ,

      Right now it is possible to change the Group a staff member is part of (Service Desk > Admin Panel > Staff tab > Staff Members > click on a staff member > Group drop-down menu). From Groups menu, you can define the actions that a group member is able to take (specify the Departments users have access to and define their permissions).

      Groups.png

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