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New Feature / Improvement Requests for Comodo Service Desk

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  • New Feature / Improvement Requests for Comodo Service Desk

    Hi all,

    Lets use this sticky topic to suggest new features or improvements. When you are suggesting it, please provide as much as information as you can to be make it clear for everyone.

    Here is a general format to suggest a new feature or improvement:

    1) Which module is it about if you require it on top of any existing module?
    2) What would be the function/feature name if you need to refer it later?
    3) What is the new feature, please describe it as you want it to be implemented.
    4) What is the benefit?
    5) Who is going to benefit?


    Best regards,
    Ilker

  • #2
    Just started using Comodo One so here's a few on the fly improvements needed. Will give more as I go.

    1. Need to be able to add more organizations so we can separate our clients.

    2. Need to be able to choose an organization when sending Announcements. So we can send them to certain clients.

    3. Need to also choose organization for the knowledgebase as different clients will have different FAQ.

    all for now.....

    Comment


    • #3
      Ok see you can create organizations through the Comodo One portal.

      Would be nice to choose user when sending announcements and also schedule the announcement (weekly,monthly or certain date)

      eg. Announce our monthly visit, Remind Person to check Toner Cartridge, reminder of anti virus renewal, also wish the client happy birthday is a nice touch.

      Would be nice to get a simple app for our phones, doesn't need many features. Just receive ticket, assign tickets, reply to tickets etc.

      Comment


      • #4
        We get the number 3 a few more times on the forum before. Here is the poll to vote for it: https://forum.mspconsortium.com/foru...e-per-customer

        From the request about announcements, it sounded like a notifications and private messages to me. Lets hear more about it.

        Comment


        • #5
          Here a nice layout from my ticket system I did. fro the client portal side.

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          • #6
            If you see in my Portal photo attached above the announcement for that organization will appear on the left in there portal.

            Comment


            • #7
              Great customization on the portal! Looks good

              I see what you wanted to do. So, Is it accurate if I summarize the request like below?

              As an admin, I would like to customize the announcements per managed organization and would like to schedule it for future and periodical showing.

              Comment


              • #8
                Yes that's correct

                Comment


                • #9
                  OK, here is the poll for this feature. Please vote it.

                  https://forum.mspconsortium.com/foru...r-service-desk

                  Ilker

                  Comment


                  • #10
                    New Access Control and Tasks are there in v1.10 of osTicket. Any idea when they are coming in the service desk?

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                    • #11
                      Hi @ymi,

                      We are not developing in parallel with OS ticket so please state what you see as interesting as feature request. I checked the task view and looks good but I couldn't be sure about what you requested with Access Control.

                      Could you please give more info about it?

                      Best regards,
                      Ilker

                      Comment


                      • #12

                        It has granular permission and alerts management. Here are a few features;

                        Permissions are split from groups into a new "Roles" feature. The roles allow for re-use of the permission sets.
                        Agent access is configured directly.
                        Agents can be added directly to the team, alerts for each team member are optional.

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                        • #13
                          Hi ymi

                          So, do you want to be able to grant access and roles to individual agents instead of groups?

                          Best regards,
                          Ilker

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                          • #14
                            Originally posted by Ilker View Post
                            Hi ymi

                            So, do you want to be able to grant access and roles to individual agents instead of groups?

                            Best regards,
                            Ilker

                            Yes, that would be an improvement.

                            Comment


                            • #15
                              Sure, added to the roadmap.

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