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New Ticket # Device is not running![9035] reissued every 2-3 min PING POLICY

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  • New Ticket # Device is not running![9035] reissued every 2-3 min PING POLICY

    2015-10-24 17.01.15.jpg TICKET SUBJECT: Device is not running![9035] reissued every 2-3 min after deleting a POLICY for PING
    I created a policy to ping 1 device for testing purposes using a hostname. By mistake I applied the policy to 5 devices without changing the hostname. I stopped using the policy and deleted it completely. However,the service desk automatically issues new tickets# for 4 devices every 2 to 3 minutes and it keeps generating new tickets without stopping, I deleted all the new tickets , but I keep getting new ones. I have no other policy in place and this is a new account. How do I stop this?

  • #2
    Hello crra tech

    Please send an email to c1-support@comodo.com along with a larger screenshot and we can escalate the case.

    Thank you.

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