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Create Ticket if system goes offline

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  • Create Ticket if system goes offline

    Is is currently possible to automate the creation of a ticket in the service desk if a system that is being monitors by the RMM goes offline?

    The ticket would allow the MSP to be notified if a system/device go offline for any reason (shutdown, power failure, crash, internet outage). We may not want this alert for every workstation, but for important servers and workstation it maybe necessary.

    I also understand network monitoring for other devices (routers, switches, printers, scanners) is in the works. This feature maybe useful for some of these critical devices also. Need to know when a switch or router goes down. It would be also great to monitor external IP's and their availabilty.

  • #2
    Hello,

    Thank you for feedback in regards to the RMM console. I will send this message to the Team and when we have a response, we will share it with you.

    Thank you again.

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    • #3
      Very good suggestion. Here is the poll for voting: https://forum.mspconsortium.com/foru...m-goes-offline

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