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  • Computer showing up as unavailable

    I have an end point that has RMM installed as well as Log Me In. I can connect no problem with Log Me In, but RMM is showing the computer as unavailable. I restarted the remote computer and refreshed/restarted the RMM app and it is still showing unavailable. Any ideas?

  • #2
    Hello Velvis

    There are 2 options that can fix this issue for you:

    1. Reboot the machine
    OR
    2. - Check with task manager if unit_manager.exe process is running.
    - If it is, use the "End Process tree" function and after that go to Services.
    - Restart the "CLPSLauncherEX" service.
    OR
    3. - Open task manager and "End Process tree" for Unit_manager.exe.
    - Navigate to C:\ProgramData\COMODO\lps4\lps-ca\
    - Delete configuration.cfg
    - Go back into task manager > Services and restart the CLPSLauncherEx service.

    The main disadvantage with option 3, is that it will create a duplicate entry in your RMM Console, under the same Company and Site. Delete the Unavailable entry.

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    • #3
      I did try rebooting the machine and it made no difference.

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      • #4
        Hello Velvis

        Please try the other steps and let us know the outcome.

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        • #5
          Ok, I tried all 3 and I also tried uninstalling RMM and re-installing it. Same results. One thing of note this is a 32 Bit OS and it didnt have unit_manager.exe running in the processes. It did have a RMMRSP.exe which I ended/restarted.

          No matter what its not showing up as available to take over.

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          • #6
            Hello Velvis

            As you already have an open ticket about this case (YGL-764-74469), we will check the case and we will reply you into the ticket.

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