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  • Agents cannot connect

    Is RMM down for maintenance? Ive gotten a couple of calls saying agents cannot connect. I didnt get any emails or see anything on the forums.

  • #2
    Hi,

    Yes there is an update on the system. We are going to publish release notes in a few hours.

    Your agents should auto update in 2 hours but if you see a problem, you can restart the PC or just kill the RMM process on that PC (Unit.exe and Unitmanager.exe) and than run RMM agent again, it would speed up the update process.

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    • #3
      Well. 3 Days later and non of my agents are functioning. Ive restarted two of the machines multiple times for various reasons.

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      • #4
        Hi,

        Could you please check if your agents (RMM Clients) are updated or not? the updated version number is 4.27.359542.200. you should see this number on RMM Agent - about menu.


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