Announcement

Collapse
No announcement yet.

Error: Unable to sign in. Connection Error

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Error: Unable to sign in. Connection Error

    I went to log into RMM Console today and I get the error in the title. I cant find anywhere that states it will be down. I can still log into the web RMM Page but you cannot take control of devices from that page.

  • #2
    Also, Acronis module is also taking to much enumerating and login is timing out to the managing client backups.

    Comment


    • #3
      Hello cwh-it

      It seems that there is a temporary issue with RMM. We have escalated this case and we will get back as soon as we have a resolution.

      Comment


      • #4
        Thanks for the update Scott

        Comment


        • #5
          Hello ymi ,

          Please send an email to c1-support@comodo.com with more details and screenshots, if possible, so we can further investigate.

          Comment


          • #6
            Service seems to be back online now Scott

            Comment


            • #7
              Hello,

              The RMM Console is working, if anyone is having issues with it, please let us know.

              Comment


              • #8
                Looks like it is offline again John and Scott

                Comment


                • #9
                  Originally posted by cwh-it View Post
                  Looks like it is offline again John and Scott
                  Confirmed: I'm having the same problem

                  Comment


                  • #10
                    Hello,

                    We are investigating the issue and we will get back to you as soon as we have an outcome.

                    Thank you for your patience!

                    Comment


                    • #11
                      I too, am still having this issue!!!! Unreliability is a major issue in our field....

                      Comment


                      • #12
                        Hello cwh-it , jcolley , BOSS

                        The issue has been fixed and you should be able to log in now.

                        Comment


                        • #13
                          I am unable to log in to the Administration Console for RMM. I was working on a client's computer when it kicked me out and now I can't get back on.

                          Comment


                          • #14
                            Nope, I logged in, worked, went back down before I even got done replying to the confirmation email...

                            Comment


                            • #15
                              Originally posted by Nick View Post
                              Hello cwh-it , jcolley , BOSS

                              The issue has been fixed and you should be able to log in now.

                              This is still falling back on this companies unreliable services, are making us look unreliable.... Guys this is getting out of hand.

                              Comment

                              Working...
                              X