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  • Error: Unable to sign in . Connection Error

    Have customer problems that I wanted to fix remotley this morning but getting Error: Unable to sign in . Connection Error

    and following in RMM log

    [TC-Master]:QMasterController:ispatchMessageSlot, MESSAGE ID = 12289
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:879|tc_maste r_controller.cpp|FCT:QTcMasterController::OnDispat chMessage][TC-Master]:QTcMasterController::OnDispatchMessage
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:475|componen t_controller.cpp|FCT:QComponentController::OnDispa tchMessage]QComponentController::OnDispatchMessage( 12289 - UNKNOWN_MSG )
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:88|login_con troller.cpp|FCT:QLoginController::OnDispatchMessag e]
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:96|login_con troller.cpp|FCT:QLoginController::OnDispatchMessag e]MSG_TC_ON_TECHNICIAN_LOGIN_RESPONSE
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:141|login_co ntroller.cpp|FCT:QLoginController::OnTechnicianLog inReponse]
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:202|login_co ntroller.cpp|FCT:QLoginController::OnTechnicianLog inReponse]STATUS_CONNECTION_ERROR
    [07.12.2015 10:17:51:1751|UTC+0|ERROR|Tid:6008|LN:215|login_co ntroller.cpp|FCT:QLoginController::OnTechnicianLog inReponse]Unsuccessful
    [07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:1472|LN:424|login_di alog.cpp|FCT:QLoginWindow::OnSetLoginErrorMessageS lot][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginErrorMessageSlot
    [07.12.2015 10:17:52:1752|UTC+0|DEBUG|Tid:1472|LN:294|login_di alog.cpp|FCT:QLoginWindow::OnSetLoginDialogStateSl ot][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginDialogStateSlot
    [07.12.2015 10:17:52:1752|UTC+0|DEBUG|Tid:1472|LN:334|login_di alog.cpp|FCT:QLoginWindow::OnSetLoginGuiState][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginGuiState

  • #2
    Agent has started working again - not sure if there was an outage your end?

    Thanks

    Matt

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    • #3
      Hello msitcmatt

      No outages were been reported. It might been just a temporary glitch.

      We are glad that everything is fine now.

      Comment

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