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Bug Reports - Issues for Comodo RMM

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  • Bug Reports - Issues for Comodo RMM

    Hi all,

    Lets use this sticky topic to report bugs and issues. When you are reporting it please provide as much as information as you can to be able to pinpoint the problem and quicker resolution.

    Here is a general format to report the bug:


    A. The bug/issue

    1. What you did:
    2. What actually happened or you actually saw:
    3. What you expected to happen or see:
    4. Whether you can make the problem happen again, and if so exact steps to make it happen:
    5. Any other information (eg your guess regarding the cause, with reasons):

    B. Files appended. (Please zip unless screenshots)

    1. Screenshots of UI bugs:
    2. Screenshot of setting page. Can be used instead of typed product and database version.


    C. Your set-up - Please provide these when asked specifically as a Private Message to Comodo Staff.

    1. What is your Company Name?
    2. What is your email?
    3. If it is related with Endpoints, Device OS details:
    4. Time Stamp of the problem

  • #2
    A. The bug/issue

    1. What you did:Tried to create a procedure to install Google Chrome
    2. What actually happened or you actually saw: Got this error in the job log

    The chrome1 job has started.
    The Application Installer plugin has been successfully deployed.
    Download URL: http://XXXXXXXXXXXXXXXXXXXXXX/google...terprise64.msi
    Install command line: googlechromestandaloneenterprise64.msi
    Cancel command line:

    Downloading the 'googlechromestandaloneenterprise64.msi' setup file...

    The 'googlechromestandaloneenterprise64.msi' setup file could not be downloaded.

    The chrome1 job has failed.

    3. What you expected to happen or see:
    Chrome to be installed

    4. Whether you can make the problem happen again, and if so exact steps to make it happen:
    1. log into RMM tool
    2. Click on Procedures
    3. Enter in information as shown in attachment
    4. Click Save
    5. Create Job with procedure
    6. view job log on agent that was selected in procedure

    5. Any other information (eg your guess regarding the cause, with reasons):

    PM me for exact information.


    Thanks,
    Josh

    Comment


    • #3
      Hi Josh,

      you don't need to put the MSI name on command line. You should only put the additional command line parameters there like /s (for silent install on most cases). Could you please try again like that?

      I am adding an example screen shot.
      Attached Files

      Comment


      • #4
        A. Rescue mode, stuck on "downloading necessary files" 10%

        1. What you did: Deployed power manager tool, tried to reboot in rescue mode.
        2. What actually happened or you actually saw: The console just show "downloading necessary files" 10%
        3. What you expected to happen or see: The client PC to reboot in to rescue environment.
        4. Whether you can make the problem happen again, and if so exact steps to make it happen: Have reinstalled the RMM agent and same issue occurs.
        5. Any other information (eg your guess regarding the cause, with reasons):

        B. Files appended. (Please zip unless screenshots)

        1. Screenshots of UI bugs: Screen shot attached.
        2. Screenshot of setting page. Can be used instead of typed product and database version.
        Mikael Berglund, 76BITS

        Comment


        • #5
          Thank you for feedback,

          We are investigating this.

          Best regards,
          Ilker

          Comment


          • #6
            I am unable to apply policies to endpoints.
            I created a policy containing some monitoring information and I tried to apply it to two different endpoints. One running Windows XP, the other running Windows 7 Pro. The RMM tries to apply the policy, but then says "Apply Failed". I downloaded the RMM console and agents three days ago, so I assume it's the latest versions.

            Comment


            • #7
              Hi,

              Could you please send us the logs of admin computer and client computer from below folders to be investigated? you can send them directly to c1-support@comodo.com

              if the device has X86 architecture:
              C:\Program Files (x86)\COMODO\RMM Administration Console\logs C:\Program Files (x86)\COMODO\RMM Agent\logs

              if the device has X64 architecture:
              C:\Program Files\COMODO\RMM Administration Console\logs

              C:\Program Files\COMODO\RMM Agent\logs

              Comment


              • #8
                I'm having trouble opening the RMM module. When I try to open it on the web console via Comodo1, I enter my user info and it just spins and doesn't log me in. When I try to login via the desktop app I get an error stating: Network error on activating license, please check your network connection and try again. There a link to Renew License or boxes to enter new license information. I turned off my firewall and antivirus but it still doesn't work. Any ideas?

                Comment


                • #9
                  Hi,

                  There is a temporary issue on login that we are actively working to resolve. I will notify you know when it is resolved.

                  Best regards,
                  Ilker

                  Comment


                  • #10
                    Hi,

                    Could you please try again? It should be OK now.

                    Ilker

                    Comment


                    • #11
                      Originally posted by parkit View Post
                      I am unable to apply policies to endpoints.
                      I created a policy containing some monitoring information and I tried to apply it to two different endpoints. One running Windows XP, the other running Windows 7 Pro. The RMM tries to apply the policy, but then says "Apply Failed". I downloaded the RMM console and agents three days ago, so I assume it's the latest versions.

                      Did you have a chance to check this? This should have been resolved with latest release.

                      Comment


                      • #12
                        Originally posted by Ilker View Post


                        Did you have a chance to check this? This should have been resolved with latest release.
                        Yes. I works after the update. Thank you.
                        But I'm having another issue with policies. I can't make any changes to a policy. If I want to remove a certain test from a policy, I can't do that. I have to create a brand new policy omitting that test.

                        Comment


                        • #13
                          great to hear that it is resolved.

                          For the second issue, yes, we are aware and going to address it. Until then, please use "create from" option to create a replica of the policy and edit that one.

                          Comment


                          • #14
                            RMM console not working.
                            I'm running the 64 bit version on Windows 8.1 and this morning the RMM Console responded to my login with the attached.
                            I had no problems logging into the web console using the provisioned credentials for my account.
                            The previous day I added several systems manually to the RMM system and several of them stopped responding on the initial connection to the system with an indication of a licensing error. However, at the time. the systems showed in both the web and local consoles.

                            Please advise.
                            Attached Files

                            Comment


                            • #15
                              Hi,

                              This error is shown when there is a connection problem between server and admin console. It is most probably a temporary issue. Could you please check your connection again? If it doesn't work, I would request the logs from your computer.

                              Ilker

                              Comment

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