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  • Unable to connect RMM

    Currently unable to login to RMM have pasted tail of unit log below.

    [TC-Master]:QMasterController:ispatchMessageSlot, MESSAGE ID = 12289
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:11220|LN:879|tc_mast er_controller.cpp|FCT:QTcMasterController::OnDispa tchMessage][TC-Master]:QTcMasterController::OnDispatchMessage
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:11220|LN:475|compone nt_controller.cpp|FCT:QComponentController::OnDisp atchMessage]QComponentController::OnDispatchMessage( 12289 - UNKNOWN_MSG )
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:11220|LN:88|login_co ntroller.cpp|FCT:QLoginController::OnDispatchMessa ge]
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:11220|LN:96|login_co ntroller.cpp|FCT:QLoginController::OnDispatchMessa ge]MSG_TC_ON_TECHNICIAN_LOGIN_RESPONSE
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:11220|LN:141|login_c ontroller.cpp|FCT:QLoginController::OnTechnicianLo ginReponse]
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:11220|LN:202|login_c ontroller.cpp|FCT:QLoginController::OnTechnicianLo ginReponse]STATUS_CONNECTION_ERROR
    [13.11.2015 12:45:28:4528|UTC+0|ERROR|Tid:11220|LN:215|login_c ontroller.cpp|FCT:QLoginController::OnTechnicianLo ginReponse]Unsuccessful
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:10796|LN:424|login_d ialog.cpp|FCT:QLoginWindow::OnSetLoginErrorMessage Slot][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginErrorMessageSlot
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:10796|LN:294|login_d ialog.cpp|FCT:QLoginWindow::OnSetLoginDialogStateS lot][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginDialogStateSlot
    [13.11.2015 12:45:28:4528|UTC+0|DEBUG|Tid:10796|LN:334|login_d ialog.cpp|FCT:QLoginWindow::OnSetLoginGuiState][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginGuiState

  • #2
    Hello msitcmatt,

    We are aware of this issue and working on resolving it right now.
    We apologize for the inconvenience this has created.

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