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Every computer in the device management shows fully patched but ......

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  • #16
    smartcloud ,

    Can you please observe the issue periodically within a 24-hour timeframe if there would still be discrepancies. We have alerted our Developers of your recent report.

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    • #17
      And its broken again.

      Seriously, this needs to be fixed once for all.
      The platform is not very reliable.

      Comment


      • #18
        smartcloud ,

        We are saddened to hear that this issue once more resurfaced on your side. We have urgently sent the output of your observation to our Development Team and request a resolution as soon as possible.

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        • #19
          When will this be fixed?
          Seriously, this product is broken.
          If we cant trust the information it provides then we cant use the product.




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          • #20
            Are others still experiencing this issue as I am experiencing it at one site.

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            • #21
              Hello Peawet08,

              Our development team is working hard to identify the root cause and apply the needed fix for this matter. We have created a support ticket for you to further check if the issue that you are dealing is same with the one that we are working. Thank you and feel free to respond to the support ticket.

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              • #22
                today is shows what I expect. Most of the devices now are showing it has patches to install.
                how long before it breaks again?

                This is very frustrating.

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                • #23
                  Originally posted by smartcloud View Post
                  today is shows what I expect. Most of the devices now are showing it has patches to install.
                  how long before it breaks again?

                  This is very frustrating.
                  Hello smartcloud !

                  Thanks for getting in touch and your feedback!

                  We are pleased to hear that the solution we provided worked for you. Please monitor your devices for a couple of days, if you see any problem again please contact us. We are happy to make sure that everything works fine for you.


                  Bests,

                  Merve

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                  • #24
                    Here is another example where its not working.

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                    • #25
                      smartcloud
                      As of this post, is the status of Windows Update for the endpoint, 'TMISBS01', still the same?
                      Rick C
                      C1 - Technical Support
                      COMODO | Creating Trust Online

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                      • #26
                        Originally posted by Rick C View Post
                        smartcloud
                        As of this post, is the status of Windows Update for the endpoint, 'TMISBS01', still the same?
                        uh?
                        Yes. I am supposed to expect taht something change in the 9 or so hours since I posted and you responded?
                        I am confused.

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                        • #27
                          Hello smartcloud,

                          We have alerted our development team regarding on your reported issue about the inconsistency between ITSM PM and device. We also saw your other post with the same issue here.

                          We will be sending you an email shortly to keep you updated on this issue.

                          Thank you for your patience on this matter.
                          Last edited by Anna C; 09-30-2018, 10:37 PM.

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                          • #28
                            Hi smartcloud ,

                            Development team has been working on the issue and a message has been sent to you in order to provide details.

                            Thanks,

                            Merve

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                            • #29
                              [originally from this thread about Patch Management]
                              --------

                              Hello smartcloud, regarding on your reported case in ITSM PM, we have already sent you an email and we are waiting for the logs needed by our development team. Please reply at your convenience.

                              Thank you for your patience.
                              Last edited by Rick C; 10-17-2018, 12:00 AM.

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                              • #30
                                Hi, it seems to me that I have been facing with the simillar problem for a long time (a few months). The system shows me that it is fully patched (attachment 1) but in the details computers I can see that some upgrades are still available (attachement 2). It relates to most computers. The system rarely shows the status appropriately in the main window RMM. I would be grateful if you could fix the problem.

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