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How to cancel or stop a stalled operation?

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  • How to cancel or stop a stalled operation?

    Hello, I have a job that shows in progress for more than 12 hours. It appears to be hung. How can I cancel or delete it?
    53 applications pending, but I have no idea when, or how to stop it.

  • #2
    Hello Rickkee ,

    Please send the agent logs to c1-support@comodo.com, any relevant screenshots will be helpful as well.
    The logs are located in the following paths:
    C:\Program Files (x86)\Comodo\Comodo One Patch Management Agent\logs
    C:\ProgramData\ComodoPatchAgentUpdaterInstallUpdat e.log file

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    • #3
      Hello, I sent a log. I deleted the agents in RMM and Patch Management, Uninstalled on the client side, then deleted the folders in Program Files (x86) and programdata , Clean reinstall appears to have solved the issue.

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      • #4
        Hello Rickkee ,

        Thank you for sending the logs! The case has been escalated and we will get back to you as soon as we have an outcome on this.

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