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Bug Reports - Issues for Comodo Patch Management

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  • Bug Reports - Issues for Comodo Patch Management

    Hi all,

    Lets use this sticky topic to report bugs and issues. When you are reporting it please provide as much as information as you can to be able to pinpoint the problem and quicker resolution.

    Here is a general format to report the bug:


    A. The bug/issue

    1. What you did:
    2. What actually happened or you actually saw:
    3. What you expected to happen or see:
    4. Whether you can make the problem happen again, and if so exact steps to make it happen:
    5. Any other information (eg your guess regarding the cause, with reasons):

    B. Files appended. (Please zip unless screenshots)

    1. Screenshots of UI bugs:
    2. Screenshot of setting page. Can be used instead of typed product and database version.


    C. Your set-up - Please provide these when asked specifically as a Private Message to Comodo Staff.

    1. What is your Company Name?
    2. What is your email?
    3. If it is related with Endpoints, Device OS details:
    4. Time Stamp of the problem

  • #2
    A. The bug/issue

    1. What you did:

    clicked on the Patch Management module

    2. What actually happened or you actually saw:

    Spinning Orb that doesn't go away

    3. What you expected to happen or see:

    Unsure have never been able to log into Patch Management

    4. Whether you can make the problem happen again, and if so exact steps to make it happen:

    a) Log into one.comodo.com,
    b) click on the patch module

    5. Any other information (eg your guess regarding the cause, with reasons):

    This appears to be related to my user account. I created a second user and I logged in correctly. Please check the user DB. There may be two users with my email address. I created an account from a URL that wasn't one.comodo.com - It was on your main website but it looks like the link was taken down. I couldn't access the platform so I created another user with the same email at one.comodo.com PM me for account login information


    B. Files appended. (Please zip unless screenshots)

    1. Screenshots of UI bugs:
    2. Screenshot of setting page. Can be used instead of typed product and database version.


    Josh

    Comment


    • #3
      Hi Josh,

      Could you please clear your cache on browser and try again? you might try from different browser to double check.

      Comment


      • #4

        A. The bug/issue

        1. What you did: Can't add policy to reboot by agent or tag
        2. What actually happened or you actually saw: See attached to pic

        3. What you expected to happen or see: selected agents to reboot
        4. Whether you can make the problem happen again, and if so exact steps to make it happen:
        1. log into patch management
        2. click on create new policy
        3. enter in values as in attached pics
        4. put time to run 3 minutes into the future
        5. Click Save
        5. Any other information (eg your guess regarding the cause, with reasons):

        I have been unable to add any policies. I get the same error as attached.






        Attached Files

        Comment


        • #5
          It works for me, but we are running an investigation.

          Comment


          • #6
            Ilker-
            There seem to be a few things that are not working on my account that are working on others. Do you want to log into my account to see what the difference is? I can reset the PW and send it to you if it will help.

            Josh

            Comment


            • #7
              Thank you Josh. We will let you know if we need any more info or action from you.

              Comment


              • #8
                Josh,

                We are looking to deploy a new version to Patch Management for next week. This should resolve your issues.

                Best regards,
                Ilker

                Comment


                • #9
                  I'm having issues getting OS patches to install. I managed to get Adobe Air and Java installed fine on Windows XP and Vista systems, but OS patches always fail with the error code ttl expired. Why is this?

                  Comment


                  • #10
                    It means that, server has a timeout response before executing the full command. It could happen due to big update package or due to pushing multiple updates at once.

                    Could you please try again with sending one update at a time and let us know which package failed if it will fail again?

                    Comment


                    • #11
                      Could you please be sure that your endpoint's time is correct? It might cause this issue. If it is correct please share the logs with us. You can email to c1-support@comodo.com

                      Logs could be found on below path:

                      C:\Program Files (x86)\Comodo\Comodo One Patch Management Agent\logs

                      Comment


                      • #12
                        It appears that whatever virtualization hosting system you are using, you have not allocated nearly enough resources to accommodate the services you are offering. This is resulting in frustration, access errors and huge delays in changing screens within the modules of your various apps and the inability to authenticate the RMM Console from a local desktop. Please add all the resources necessary to run your apps. The amount of effort required in deploying your products is becoming pointless since your backend resource are incapable of keeping up.

                        Comment


                        • #13
                          Hi Mcsnert,

                          Comodo serves hundreds of millions customers everyday.

                          I wouldn't be able to get the root cause of the problem from your post. If you could be more specific about where you see problem, I would be able to help faster.

                          Regarding enrollment, we already planned improvements to be served less than a week. Please check this topic to learn more:https://forum.mspconsortium.com/foru...lease-july-29c

                          Ilker

                          Comment


                          • #14
                            I am trying to access the patch management module after the new release on 29th July. Currently just get the spinning "loading" graphic. See attached screenshot.
                            Mikael Berglund, 76BITS

                            Comment


                            • #15
                              deleted post.
                              Last edited by mhberglund; 07-30-2015, 12:27 AM. Reason: Deleted as posted in wrong section.
                              Mikael Berglund, 76BITS

                              Comment

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