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Patch Management Extra Slow and Timing out

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  • Patch Management Extra Slow and Timing out

    I seem to be having a hard time in the Path Management. Getting a lot of time outs, and can not hardly apply tags, also failing on the Patch Management installer download.

  • #2
    Hello, is this happening Only in the Patch management, or is this the same for other C1 modules?

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    • #3
      Originally posted by Danny View Post
      Hello, is this happening Only in the Patch management, or is this the same for other C1 modules?
      I was only working with patch management at the time, the console was working OK.

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      • #4
        Hello,

        On our side everything seems to be working fine, there are no delays or time outs, the download is a bit slow indeed but stable. Please let us know if this issue persists.

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        • #5
          Originally posted by Dylan View Post
          Hello,

          On our side everything seems to be working fine, there are no delays or time outs, the download is a bit slow indeed but stable. Please let us know if this issue persists.
          Ok, I will check it out again tonight, and see.

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          • #6
            I am still getting a gateway timeout error, on the tags tab of the Patch Management. I thought it may of been my home internet, so I tried again from the office, same issue.

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            • #7
              Hello,

              Please send us a message to c1-support@comodo.com including the email you are using to login in the account that has this issue.

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              • #8
                Ok, email sent to you.

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                • #9
                  Hello,

                  We have escalated the case to our development team and we are currently checking what happened.
                  We will advise further as soon as possible.

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                  • #10
                    Did this every get resolved? I have been testing for about a month and have similar issues on all Modules. From multiple locations and in multiple browsers. It is very frustrating.

                    Thanks,
                    Sean

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                    • #11
                      Hello cheaptechservices ,

                      We can confirm that Patch Management is working and that issue that was reported a while back has been fixed. Do you receive the same error message (gateway timeout error)?

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                      • #12
                        It was timing out on four browsers yesterday and just about every time I checked in the last few days. Included this screenshot in my email to Support.

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                        • #13
                          Hello PromptCare

                          Thank you for reporting this issue.

                          We will escalated the case and we will get back to you as soon as we have an update.

                          We apologize for any inconveniences this issue might have caused!

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                          • #14
                            I am also having the issues again, worked for a couple days, and went back to issues.

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                            • #15
                              Hello BOSS

                              We will also add your case to the escalation and get back to you as soon as we have an update.

                              We apologize for any inconveniences this issue might have caused!

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