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  • baas-fes-us2.acronis.com

    Hi All,

    I am just setting up my first endpoint with acronis, noticed that the storage server is based in US as per the posts title - does this have any implications for my UK based customers? Can it be changed to an EU server?

    Thanks

    Matt

  • #2
    Hello Matt,

    We will have to check with the devs. Could you please send us an email to c1-support@comodo.com so have a ticket case that we can escalate?

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    • #3
      done that thanks.

      Comment


      • #4
        Any news on the country location for the Acronis service? I too have signed up and about to setup endpoints. Would like to change to UK or EU servers.
        Mikael Berglund, 76BITS

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        • #5
          Update would be good - thanks

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          • #6
            Hi mhberglund, @msitcmatt;

            We plan to have this at the end of this month.

            Best regards,
            Ilker

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            • #7
              Ilker thanks for the update.
              Mikael Berglund, 76BITS

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              • #8
                @IIker thank you

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                • #9
                  How do we do this please?

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                  • #10
                    Hello msitcmatt ,
                    The region can be selected when signing up for the Acronis service, under the option "Data Center Region for Backups". If you had enrolled already, please send an email to c1-support@comodo.com so we can escalate further.

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                    • #11
                      mhberglund have you had any joy moving your data centre to the EU - I sent an email as suggested above but there seems to be some confusion as to whether this is possible or not?

                      Thanks

                      Matt

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                      • #12
                        Hello msitcmatt ,

                        We are still trying to find a solution for moving backed up files from US to EU servers.
                        We will provide an update on this matter as soon as possible.

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