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  • Deploying CDM silently to PC's

    How can I deploy CDM to a group of PC's silently?
    After it is installed silently how can I then associate the PC with a specific user in CDM?
    Will users created in CDM populate to the Service Desk?

    I'm trying to avoid having to email all users a link and ask them to follow directions. As simple as that may be, none of my managed users are going to do it.

    Thanks

  • #2
    Hello USAComputerServices

    ​We have escalated this request and we will get back to you as soon as we have a resolution.

    Comment


    • #3
      Hello USAComputerServices ,

      Regarding your first questions, this can be done by using Settings > 'Bulk Installation Package'.
      Regarding your third question, the answer is no. The only way to have the users synced across modules is by adding them in 'Staff'.
      About your second question, we are still waiting for a resolution on this. Thank you for your patience!

      Comment


      • #4
        Originally posted by USAComputerServices View Post
        How can I deploy CDM to a group of PC's silently?
        After it is installed silently how can I then associate the PC with a specific user in CDM?
        Will users created in CDM populate to the Service Desk?

        I'm trying to avoid having to email all users a link and ask them to follow directions. As simple as that may be, none of my managed users are going to do it.

        Thanks
        Hi USAComputerServices ,

        1) As Nick mentioned, you can create deployment packages under Bulk Installation Packages menu and deploy them to all of targeted computers.
        2) This is a feature that we are going to implement in Q1/Q2 but for now, you can see the logged on user under device details.
        3) You don't need to sync the users on service desk, since when users email you for a problem, they are automatically going to be added to service desk.

        Comment


        • #5
          Originally posted by Ilker View Post

          Hi USAComputerServices ,

          1) As Nick mentioned, you can create deployment packages under Bulk Installation Packages menu and deploy them to all of targeted computers.
          2) This is a feature that we are going to implement in Q1/Q2 but for now, you can see the logged on user under device details.
          3) You don't need to sync the users on service desk, since when users email you for a problem, they are automatically going to be added to service desk.
          Unfortunately, about 60% of our clients never use the ticket portal we show them how to use. They just email us or call and tell us to fix the problem. It is up to us to create the users, tickets, etc.

          Comment


          • #6
            Hello Larry_NSIT ,

            Users will be added in Service Desk regardless if the ticket was created from the Ticketing Portal or directly by Email.

            Comment


            • #7
              Hi Larry_NSIT

              if you set your support email on service desk ( https://help.comodo.com/topic-289-1-...Addresses.html ) you can capture all emails as tickets and users would be automatically created.

              Also, you have an option to create when users call you over phone.

              Ilker

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              • #8
                I feel your pain, Larry_NSIT...but possibly worse. My clients are almost completely residential, with no connections to each other. "Deployment" isn't a word that gets used with them.
                From everything I've heard, I'm going to have to be doing just under a hundred remote connections to install everything manually. Even with that, I can't just use the MSI because that requires AD so I *have* to manually add and then email every.single.user a link to enroll. Some might be able to handle it but a lot of my clients are elderly and will panic at the idea of installing something.

                The lack of a non-AD way to silently install is very frustrating.

                Comment


                • #9
                  Originally posted by PromptCare View Post
                  I feel your pain, Larry_NSIT...but possibly worse. My clients are almost completely residential, with no connections to each other. "Deployment" isn't a word that gets used with them.
                  From everything I've heard, I'm going to have to be doing just under a hundred remote connections to install everything manually. Even with that, I can't just use the MSI because that requires AD so I *have* to manually add and then email every.single.user a link to enroll. Some might be able to handle it but a lot of my clients are elderly and will panic at the idea of installing something.

                  The lack of a non-AD way to silently install is very frustrating.
                  Yes, this is a similar situation. A lot of our clients get freaked out when something changes. If I can do it without them knowing I would prefer that.

                  Comment


                  • #10
                    Hello PromptCare and Larry_Core ,

                    We understand the necessity, but the issue here is not just a matter of silently installing an msi.
                    CDM, RMM, and Patch management msi installers, all support silent install commands.
                    For example:
                    - for CDM: msiexec /i c:\cdm_agent_BbSBY000_installer.msi /q
                    - for PM: msiexec /i patch_agent.msi /qn USERNAME=agent_random PASSWORD=pass CUSTOMER=custom IPADDRESS=patch.comodo.com
                    - for RMM: msiexec /i c:\rmm-agent-x86_sD3DBD0000.msi /q


                    The real issue here is how can we contact non-AD machines that are behind a router, and that has no port forwarding configuration done, nor DHCP address reservation, or not even static IPs.
                    Then there is the issue of bypassing firewalls, transporting the msi installers, and authenticating on the target machines in order to install these MSIs.
                    Pushing a package from cloud and executing a silent command there, without having any aiding software installed on the target machines is the real challenge here.

                    Taking the above into consideration, a pull deployment (manual installation) is required.
                    CDM once installed on these machines, would resolve all above mentioned issues.
                    You can then push RMM, and through RMM you can do basically anything, silently, with System privileges.

                    Comment


                    • #11
                      Originally posted by Matthew View Post
                      Pushing a package from cloud and executing a silent command there, without having any aiding software installed on the target machines is the real challenge here.
                      Yet, the RMM client, once installed, can silently install the Patch Management client.
                      If RMM can install PM, why can't it install CDM the same way?

                      Comment


                      • #12
                        Hello PromptCare ,

                        I will forward your feature requests to the developers, to add CDM as an option in the drop down menu in the Application installer module. For the time being, you can use a procedure (similar to the attached print screen), that will deploy CDM Agent on the endpoints. For this, you will have to download the msi file from CDM dashboard > Settings > Bulk Installation Package. Please do not rename the file, as the file name is important for registering the devices properly. In my procedure, I have replaced the registering information with XXXXXXXX. Also, please note that the file path is in quotes. In case that you specify a different folder in File Transfer module, you will have to use the same file path in Shell Execute as well.

                        CDM Agent install procedure.png

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                        • #13
                          Just interested to know if perhaps the option to generate the URL (or even a code) for installing like that is sent in the email in the console for a tech to install onsite or preinstall on a computer before it goes to a client bypassing the need to send them an email, as I find I will have to be the one to install the software so I would be required to send the email get the client to forward it back to me to preinstall on their computer. I have seen in the help somewhere being able to do that from the RMM console but the version I have doesn't have an add device button so I cant do it like that

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                          • #14
                            Hello dougaust ,

                            If you are referring to Application Installer procedure from RMM, it is not generating an email. The procedure will run on the selected endpoints.

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                            • #15
                              Hello dougaust,

                              If you are referring to silently install the RMM agent, this is possible via "Install MSI/Packages" from Comodo Device Manager.

                              Since the integration of the RMM module into CDM, the ability of generating a separate RMM agent .msi file (or a direct enrollment from the RMM console) has been replaced by silently deploying the RMM agent from CDM.

                              In order to add a device in RMM, firstly you need to go into CDM and enroll the device:

                              > https://help.comodo.com/topic-214-1-...Endpoints.html or
                              > https://help.comodo.com/topic-214-1-...s-Devices.html

                              Once enrolled and available in the CDM Devices List, check the device you want to deploy the RMM agent on, click on "Install MSI/Packages", select "RMM agent" and hit Install.

                              > https://help.comodo.com/topic-214-1-...s-Devices.html

                              To access the RMM Administration console, click on "Takeover" and follow the steps from the new dialog window.

                              > https://help.comodo.com/topic-214-1-...s-Devices.html

                              Should you have other questions, do no hesitate to let us know.

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