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ITSM Hotfix on 01/14/2018

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  • ITSM Hotfix on 01/14/2018

    Hello everyone,

    We would like to inform you tomorrow(01/14/2018) at 06:00(GMT)/01:00(EST) there will be a performance hotfix on ITSM. The maintenance is planned to be completed in 1 hour. If you have any connectivity issues please retry later within the day.

    Best Regards
    Comodo ONE Product Management

  • #2
    Nice to hear !!. Do we have specifics ?
    Cheers.
    James Dyke.
    Director DittoIT.
    www.DittoIT.co.uk
    Backup, Disaster Recovery & Business Continuity.

    Comment


    • #3
      Originally posted by ahmetenes View Post
      Hello everyone,

      We would like to inform you tomorrow(01/14/2018) at 06:00(GMT)/01:00(EST) there will be a performance hotfix on ITSM. The maintenance is planned to be completed in 1 hour. If you have any connectivity issues please retry later within the day.

      Best Regards
      Comodo ONE Product Management
      Please confirm what the fix is being applied to resolve.

      Comment


      • #4
        Originally posted by dittoit View Post
        Nice to hear !!. Do we have specifics ?
        Cheers.
        We have requested information for this hotfix from the development team.



        Originally posted by nct View Post

        Please confirm what the fix is being applied to resolve.
        We will receive a message a few hours before roll out. We will send an update as soon as it becomes available.


        Thank you for your patience.

        Comment


        • #5
          Originally posted by Riley C View Post

          We have requested information for this hotfix from the development team.





          We will receive a message a few hours before roll out. We will send an update as soon as it becomes available.


          Thank you for your patience.
          The fact that you "the support team" need to request this information is a little disconcerting.

          surly there would be an internal memo or something sent to all Comodo support staff ahead of these announcements?

          Perhaps this needs looking at if this isn't the case.??
          James Dyke.
          Director DittoIT.
          www.DittoIT.co.uk
          Backup, Disaster Recovery & Business Continuity.

          Comment


          • #6
            Hello nct dittoit ,

            The fix was related to the latest outage on the 5th of January. Improvements were mainly focused on AWS database service, RDS.

            All planned works have been successfully completed. Thanks for your interest.

            Regards
            AhmetEnes

            Comment

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